All sales are final. Unless there is a serious defect in the product or significant damage in transit we do not offer Returns and Refunds. (Refer sections 6.d and 7 above for our policies on Damage in Transit and Warranty for Defects.) We hope you will appreciate that our tents are large, heavy products not amenable to returns and we don’t do that unless there is very good reason to do so and required by law. Please note that the consumer protection legislation does not give you the right to return the product simply because you change your mind about wanting to buy the product. If you decide after ordering or receiving the product that you do not want it and wish to dispose of it, then it is your responsibility to find a buyer or another recipient for the product.

If for any reason we owe you a refund, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within approximately 3 weeks of receiving our email, or if products are to be returned to us, within 3 weeks of us receiving the returned product. (We will always try to make refunds as soon as we can.)


A full refund of a deposit will only be made if Lotus Belle fails to deliver an item within of the timescale quoted at the time of the order. No deposit refunds will be offered under any other circumstances. If a factory shipment to our fulfilment center is delayed, we may ask you to accept a later delivery from us, but that is your choice. If you do not agree to a later delivery, we will refund your deposit in full.